# Tawk.to Livechat

## Overview

Bring Tawk.To livechat directly into the widget so you can combine the benefits of Tawk.To with all the benefits of your widget!

***

## Use Cases

* Add livechat to your website for sales and support.

***

## Configure Tawk.To Tool

### Step 1: Open Tool

Navigate to your widget management area in your CRM software and open the Tawk.To tool.

<figure><img src="/files/6TcUXG0IqQVr6iUMlGBP" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you have not added this tool to your widget yet, add the tool first, then you can configure the tool settings. [Click here to learn how to add new Conversion Tools™](/conversion-tools/add-reorder-and-delete-tools.md)
{% endhint %}

***

### **Step 2: Set Tool Titles**

* **Title:** Set the name of the Tawk.To tool that will be displayed on the initial widget view.
* **Panel Title:** Define the text that appears at the top of the Tawk.To tool once it's activated by a visitor.

<figure><img src="/files/SjJQ54Pz1fsudQ98Z6it" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Title and Panel Title, please view the help article here.](/conversion-tools/title-and-panel-title.md)
{% endhint %}

***

### Step 3: Configure Tool Visibility

In the **Tool Visibility** section, specify when the Tawk.To tool should be visible based on your office hours found in the widget settings.

<figure><img src="/files/CnbPkTVNZRAsHVnyUV6v" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Tool Visibility, please view the help article here.](/conversion-tools/tool-visibility.md)
{% endhint %}

***

### Step 4: Tawk.To Livechat Configuration

To connect your Tawk.To Livechat account, paste in the *<mark style="background-color:yellow;">**propertyid**</mark>* and the *<mark style="background-color:yellow;">**widgetid**</mark>*. To find these id’s, log into your Tawk.To account and go to <mark style="background-color:yellow;">**Administration > Channels > Chat Widget**</mark>.

Once you have pasted in your *<mark style="background-color:yellow;">**propertyid**</mark>* and the *<mark style="background-color:yellow;">**widgetid**</mark>*, you will see your Tawk.To account connected inside the widget.

<figure><img src="/files/JLux2pLXrxQc5yFgf7qN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/E22kL69hhEqt10uFvoP2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Lcj4DizU4B8p5qYou9Yt" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://widgets.yourhelpcenter.net/conversion-tools/tool-library/tawk.to-livechat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.