> For the complete documentation index, see [llms.txt](https://widgets.yourhelpcenter.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://widgets.yourhelpcenter.net/conversion-tools/tool-library/tawk.to-livechat.md).

# Tawk.to Livechat

## Overview

Bring Tawk.To livechat directly into the widget so you can combine the benefits of Tawk.To with all the benefits of your widget!

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## Use Cases

* Add livechat to your website for sales and support.

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## Configure Tawk.To Tool

### Step 1: Open Tool

Navigate to your widget management area in your CRM software and open the Tawk.To tool.

<figure><img src="/files/6TcUXG0IqQVr6iUMlGBP" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you have not added this tool to your widget yet, add the tool first, then you can configure the tool settings. [Click here to learn how to add new Conversion Tools™](/conversion-tools/add-reorder-and-delete-tools.md)
{% endhint %}

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### **Step 2: Set Tool Titles**

* **Title:** Set the name of the Tawk.To tool that will be displayed on the initial widget view.
* **Panel Title:** Define the text that appears at the top of the Tawk.To tool once it's activated by a visitor.

<figure><img src="/files/SjJQ54Pz1fsudQ98Z6it" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Title and Panel Title, please view the help article here.](/conversion-tools/title-and-panel-title.md)
{% endhint %}

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### Step 3: Configure Tool Visibility

In the **Tool Visibility** section, specify when the Tawk.To tool should be visible based on your office hours found in the widget settings.

<figure><img src="/files/CnbPkTVNZRAsHVnyUV6v" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Tool Visibility, please view the help article here.](/conversion-tools/tool-visibility.md)
{% endhint %}

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### Step 4: Tawk.To Livechat Configuration

To connect your Tawk.To Livechat account, paste in the *<mark style="background-color:yellow;">**propertyid**</mark>* and the *<mark style="background-color:yellow;">**widgetid**</mark>*. To find these id’s, log into your Tawk.To account and go to <mark style="background-color:yellow;">**Administration > Channels > Chat Widget**</mark>.

Once you have pasted in your *<mark style="background-color:yellow;">**propertyid**</mark>* and the *<mark style="background-color:yellow;">**widgetid**</mark>*, you will see your Tawk.To account connected inside the widget.

<figure><img src="/files/JLux2pLXrxQc5yFgf7qN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/E22kL69hhEqt10uFvoP2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Lcj4DizU4B8p5qYou9Yt" alt=""><figcaption></figcaption></figure>