# Facebook Messenger

Adding Facebook Messenger to your widget allows potential clients to connect with your business from your website using Facebook Messenger. To set up Facebook Messenger in your widget, you will need to use the [Link Launcher Conversion Tool™](/conversion-tools/tool-library/link-launcher.md).

{% hint style="info" %}
[Click here to learn more about the Link Launcher Conversion Tool™](/conversion-tools/tool-library/link-launcher.md)
{% endhint %}

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## Setup Facebook Messenger Tool

### Step 1: Open Link Launcher Tool

Navigate to your widget management area in your CRM software and open the Link Launcher tool.

<figure><img src="/files/32E4dw1JLcW8DL4Q8JfG" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you have not added this tool to your widget yet, add the tool first, then you can configure the tool settings. [Click here to learn how to add new Conversion Tools™](/conversion-tools/add-reorder-and-delete-tools.md)
{% endhint %}

***

### **Step 2: Set Tool Titles**

* **Title:** Set the name of the Link Launcher tool that will be displayed on the initial widget view.
* **Panel Title:** Define the text that appears at the top of the Link Launcher tool once it's activated by a visitor.
* <mark style="color:red;">**We suggest using something like “Facebook Messenger” or “Message us on Facebook”.**</mark>

<figure><img src="/files/AT5f6zVeSjpNxCalXbq5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Title and Panel Title, please view the help article here.](/conversion-tools/title-and-panel-title.md)
{% endhint %}

***

### Step 3: Configure Tool Visibility

In the **Tool Visibility** section, specify when the Link Launcher tool should be visible based on your office hours found in the widget settings.

<figure><img src="/files/fKRSnb6SOrBha3K89JsL" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[For more information on Tool Visibility, please view the help article here.](/conversion-tools/tool-visibility.md)
{% endhint %}

***

### Step 4: **Add M.Me URL:**

Type in the URL for Facebook messenger using the m.me URL as shown below, and use your Facebook page name as the end of your URL.

* <https://m.me/**\\[FacebookPageUsername>]\*\*
* **For Example:** *<mark style="color:blue;"><https://m.me/></mark><mark style="color:blue;">**google**</mark>*

<figure><img src="/files/zn6Iea5cSSZHzVqW6odM" alt=""><figcaption></figcaption></figure>

#### Finding Your Facebook Page Name

Your Facebook business page has a name that serves as its identification. That name is what needs to be added to the URL for this tool to work properly.

To find the exact name of your Facebook business page, simply open your business page and look in the URL bar. The page name will immediately follow Facebook's domain - *<mark style="color:blue;">[www.facebook.com/](http://www.facebook.com/)</mark><mark style="color:blue;">**\[YourBusinessPageName]**</mark>*

<figure><img src="/files/bstYX1KbzAQY8KLMGxEf" alt=""><figcaption></figcaption></figure>

#### Add Business Page Name to M.Me Link

Copy and paste your Facebook Business Page name into the M.Me URL we provided to you above, and whenever a prospect or customer clicks on that Conversion Tool, they will be immediately redirected to Facebook Messenger, and your business will be displayed on the page so they can directly message your business!

<figure><img src="/files/vvsya2lmwvpoyHo7QGzC" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XpUj2k5VGI7foyhT1I1B" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
[Click here to learn more about using Facebook's m.me links and how to use them](https://developers.facebook.com/docs/messenger-platform/discovery/m-me-links/)
{% endhint %}

***

### Step 5: Add Facebook Icon

You can change the default icon to reflect the link will be Facebook Messenger by selecting the messenger icon or Facebook icon.&#x20;

<figure><img src="/files/ryZ1AtuGXFQw8rdbE3DX" alt=""><figcaption></figcaption></figure>


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.