Facebook Messenger

Adding Facebook Messenger to your widget allows potential clients to connect with your business from your website using Facebook Messenger. To set up Facebook Messenger in your widget, you will need to use the Link Launcher Conversion Tool™.

Setup Facebook Messenger Tool

Navigate to your widget management area in your CRM software and open the Link Launcher tool.

If you have not added this tool to your widget yet, add the tool first, then you can configure the tool settings. Click here to learn how to add new Conversion Tools™

Step 2: Set Tool Titles

  • Title: Set the name of the Link Launcher tool that will be displayed on the initial widget view.

  • Panel Title: Define the text that appears at the top of the Link Launcher tool once it's activated by a visitor.

  • We suggest using something like “Facebook Messenger” or “Message us on Facebook”.

Step 3: Configure Tool Visibility

In the Tool Visibility section, specify when the Link Launcher tool should be visible based on your office hours found in the widget settings.

Step 4: Add M.Me URL:

Type in the URL for Facebook messenger using the m.me URL as shown below, and use your Facebook page name as the end of your URL.

  • https://m.me/[FacebookPageUsername]

  • For Example: https://m.me/google

Finding Your Facebook Page Name

Your Facebook business page has a name that serves as its identification. That name is what needs to be added to the URL for this tool to work properly.

To find the exact name of your Facebook business page, simply open your business page and look in the URL bar. The page name will immediately follow Facebook's domain - www.facebook.com/[YourBusinessPageName]

Copy and paste your Facebook Business Page name into the M.Me URL we provided to you above, and whenever a prospect or customer clicks on that Conversion Tool, they will be immediately redirected to Facebook Messenger, and your business will be displayed on the page so they can directly message your business!

Step 5: Add Facebook Icon

You can change the default icon to reflect the link will be Facebook Messenger by selecting the messenger icon or Facebook icon.

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